Privacy Policy

Introduction

Gracehills Events ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website at www.gracehillsevents.ca or use our luxury event design and floral services.

Information We Collect

Personal Information

We may collect the following types of personal information:

• Name and contact information (email address, phone number, mailing address)
• Event details and preferences (wedding dates, venue information, design preferences)
• Payment information (processed securely through our payment processors)
• Communication preferences
• Website usage information
• Photos and videos of events (with your consent)

Text Messaging Information

When you opt-in to receive text messages from us, we collect your mobile phone number and consent information. This information is used solely for providing you with event updates, appointment reminders, and service-related communications.

How We Use Your Information

We use your personal information for the following purposes:

• Providing luxury event design, floral arrangements, and rental services
• Processing payments and managing bookings
• Communicating with you about your events and services
• Sending appointment reminders and updates via text message (with your consent)
• Creating custom event designs and proposals
• Coordinating with vendors and venues for your events
• Improving our services and customer experience
• Marketing purposes (with your consent) including portfolio showcases
• Complying with legal obligations

How We Protect Your Information

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure data transmission and storage
• Access controls and authentication
• Regular security assessments
• Employee training on privacy and security practices
• Secure handling of event photos and sensitive information

Information Sharing and Disclosure

We are committed to protecting your privacy and do not engage in the following practices:

• We do not sell your personal information
• We do not rent your personal information
• We do not trade your personal information

Limited Disclosure

We may only disclose your personal information in the following limited circumstances:

• To service providers who assist us in operating our business (such as payment processors, venue partners, florists, or suppliers) under strict confidentiality agreements
• To vendors and venues necessary for your event coordination
• When required by law or to protect our legal rights
• In the event of a business transfer, merger, or acquisition

Text Messaging Services

By opting in to our text messaging service, you agree to receive text messages from Gracehills Events. Please note:

• Text messaging originator opt-in data and consent will not be shared with any third parties, except for aggregators and providers of the Text Message services
• You can opt-out at any time by replying "STOP" to any text message
• Message and data rates may apply
• We use text messaging only for service-related communications, appointment reminders, and event updates

Photography and Event Documentation

As part of our luxury event design services, we may photograph or video record events for:

• Quality assurance and documentation purposes
• Portfolio development (with your explicit consent)
• Marketing and promotional materials (with your explicit consent)
• Social media showcases (with your explicit consent)

You have the right to opt-out of photography for marketing purposes while still receiving full event services.

Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Opt-out: Unsubscribe from marketing communications
• Text message opt-out: Reply "STOP" to any text message
• Photo consent withdrawal: Request removal from marketing materials

Cookies and Website Analytics

Our website may use cookies and similar technologies to enhance your browsing experience. We use this information to:

• Improve website functionality
• Analyze website usage patterns
• Provide personalized content
• Remember your preferences for future visits

You can control cookie settings through your browser preferences.

Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.

Data Retention

We retain your personal information only as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Event photos and documentation may be retained for portfolio purposes with your consent.